Site Reviews

General information:
Trollbeads A/S
VAT: 28717024
Toldbodgade 13
1353 Copenhagen, Denmark
Phone: +45 33 93 60 93
Email: info@trollbeads.com

1. Shopping at international.trollbeads.com
Shopping at Trollbeads.dk is not considered a legally binding agreement. Put your desired items in the shopping cart on the website. You can edit your shopping cart at any time by clicking on the shopping cart icon in the top right corner of the website. Here you can also write a comment on your order. Then click 'Check out' and you will now have to fill in your information. Here you can also add a possible discount code. Then go through the delivery and payment steps by selecting your preferred payment and delivery methods. Please review your order before confirming your purchase.

You will then receive an order confirmation by email, which is an electronic receipt for your order. You will also receive emails along the way with shipping and delivery updates.

If you have problems or questions about shopping at international.trollbeads.com you are always welcome to contact our customer service at:
Tel.: +45 33 93 60 93
Email: info@trollbeads.com

2. Payments

We accept Visa, Mastercard, American Express, Paypal, Google Pay and Shop Pay.

If you wish to pay with a credit/debit card, you just have to select the one you want to pay with at checkout and enter the necessary information. No additional costs will be added to the purchase price. You can only pay with a credit card issued in the same country as your delivery address.

Payment will only be debited from your account when the physical item is dispatched, unless otherwise agreed or stated in your order.

All amounts on the website include VAT.
This website uses the following currencies for pricing: Euro (EUR)

Trollbeads uses a secure payment server that encrypts all information with SSL protocol, which means your data is secure and cannot be read by outsiders. Trollbeads' own website also uses encryption with SSL protocol.

3. Shipping & Delivery
Our average delivery time is 2-4 business days from shipment date. Shipping notifications will be sent to you along the way. Please expect delayed delivery time during the months of November and Decemer due to an increase in number of orders in these months. However, we always strive to send out orders as quickly as we can and will always informs you about any possible delays.

All products are shippied in a protected package.

Please note that all packages are shipped from Denmark.

Please confirm your local custom regulations before placing your orders, to ensure that orders from Denmark are accepted. Some countries collect import fees upon delivery after declaration – kindly note that this is at your own expense. Further information on this can be obtained at your local tax office.

4. 2 year warranty
The warranty is based on the country of fulfillment, which is based on the orders delivery address. Items fulfilled and shipped from Denmark are subject to a 2-year warranty (due to Danish retailer laws) against defect and will be exchanged within this period of time. The warantee applies to all errors in software, material and manufacturing. Complaints regarding errors and defects must be notified to Trollbeads within a reasonable time after receipt of the goods. Here the max. two months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.

The warantee is waived in the event of incorrect or unusual operation of the product. Trollbeads covers the return costs to a reasonable extent. When returning, contact customer service by email info@trollbeads.com or phone +45 33 93 60 93.

5. Returns
There is a 30-day full right of return on goods purchased on the website, unless otherwise agreed or stated in your order. The 30 day period starts on the day the order is delivered to you.

Please note: Extended returns! Christmas gifts can be returned until and including January 31st 2025.

You bear any return costs yourself, unless it is a defective or incorrect item. In those cases, we will pay your (reasonable) shipping costs. You cannot cancel a purchase by refusing to receive the item without at the same time giving us clear notice of this.

Requests for cancellation off your order must be communicated to us no later than 30 days after delivery and reach us no later than 30 days after we have been informed of your use of the right of cancellation. Requests to use the right of withdrawal must be sent by email to info@trollbeds.com. In the notification, your wish to use the right of withdrawal must be clearly stated.

You are liable for the deterioration in the value of the goods due to handling other than what is necessary to determine the nature, properties and function of the goods. This means that you must try the product in the same way as if you shopped in a physical store. You may test the product, but not actually use it. If the item has been tried on beyond what is described here, it is considered used and of diminished value. This means that if you cancel the purchase, you will get a smaller part or none of the purchase amount back. It is up to Trollbeads to assess the item's condition.

Please note that you bear the risk for the item from the time the item is delivered to you. Therefore, you should pack the item securely when you return it, just as you should save a receipt with tracking number on the package. In this way, you can document that the item has been sent to us, should it disappear along the way.

If you regret your purchase, you will get the amount you paid us back. You do this within 6 days after we have received the returned item, or you have sent us documentation that the item has been returned. You must attach a copy of the order confirmation. In addition, we ask you to complete and send the return form that comes with your item.
Please note that we do not receive packages sent by cash on delivery.

Read our Refund Policy here.

6. Campaigns and offers
All offers are only valid while stocks last. Discount codes are only necessary if they are clearly displayed.

Only purchases within the promotion period qualify free gifts. Offers and free gifts cannot be added to orders placed outside the campaign period.

If items qualifying for the free gift are returned, the free gift must also be returned.
If the free gift is not returned, we reserve the right to withhold the refund until we receive the free gift back.

Please note that the discount does not appear in the basket for Outlet items and items from the Set in Stone campaign. This is due to technical limitations of the website, but you can trust that your discount will be deducted.

If you want to use our Unique bead offer (3 for 2), you must add all three unique beads in the shopping cart. One of the beads will automatically have the price deducted and be free of charge in the shopping cart.

If we run seasonal and shorter campaigns and offers, the goods in question (the free gift) must be added in the shopping cart. The provided discount code must then be entered to claim the product as a free gift or its reduced price.

7. Disclaimer
We strive to always have a well-updated website and ensure that all information regarding our products is correct. However, errors may occur and in certain cases prices may be incorrect. If we discover a price error on a product that you have purchased on our website, we will contact you as soon as possible. In these circumstances, however, we will inform you of the correct price and you can thereby decide whether you wish to buy the product at the correct price. If we are unable to contact you, we reserve the right not to approve the purchase. We reserve the right to change prices on the website with immediate effect. We reserve the right for price changes, proofreading errors and technical errors on our webshop and correct them as soon as possible.

8. Privacy & Cookie Policy
Trollbeads A/S is committed to keeping your personal information secure and confidential. We collect information about you when you use our websites, but you can be sure that this information is only used in accordance with these regulations. We do not resell personal information and do not pass on your personal information to others, they are only registered in our customer directory. You should regularly read our Privacy & Cookie Policy to ensure that you can accept any changes. Collection of information on our websites always takes place in compliance with applicable legislation. The latest web policy is from December 2010. When personal data is collected via our website, we ensure that it always happens by giving your express consent, so that you are informed about exactly what information is collected and why. The CEO and the employees of Trollbeads have access to the information registered about you.

What we collect:

Name
Contact information including email address
Demographic information such as zip code, settings and interests
Other information relevant to customer events and / or offers

Read our full Privacy & Cookie Policy here.

9. Complaints
As a consumer you may complain about products purchased from us via the online dispute resolution portal of the European Commission, see http://ec.europa.eu/consumers/odr. When submitting a complaint, please state our email address: info@trollbeads.com.

10. Third party applications
While visiting our website, you will notice that we use third party websites such as Facebook, Twitter, Pintrest, YouTube and Instagram to provide information about Trollbeads. Although individuals may have challenges accessing these particular websites, Trollbeads does not control or remedy the manner in which content is produced.

Reviews from our fantastic customers!

Meget smuk

Meget smuk
Hurtig levering
Super kundeservice

Hej Kirsten,
Tusind tak for din fine anmeldelse! Vi er utrolig glade for at læse, at du er tilfreds med både oplevelsen og kuglen.
Mange glade troldehilsner, Trine fra Trollbeads

Frisk brise kugle

Hej Gitte,
Mange tak for de fine stjerner!
Glade troldehilsner, Trine fra Trollbeads

Har ännu inte fått dem levererade!!!!

Hej Charlotte,
Jeg har kigget på din sag og jeg kan godt se at det er længe siden du bestile.
Der står dog på din ordre at pakken blev leveret d. 25. Februar. Det skal vi selvfølgelig finde ud af.
Jeg har bedt kundeservice kontakte dig, men du er også velkommen til at kontakte dem:
Email: info@trollbeads.com
Tlf.: +45 33 93 60 93

Mange hilsner, Marianne fra Trollbeads

Ønske armbånd

Jeg er glad for at få mulighed for at købe armbåndet. Kan anbefales til andre.

Hej Annette,
Vi er utrolig glade for at læse, at du er blevet glad for dit Pan Di Stelle armbånd.
Vi synes også at det er et ganske særligt armbånd! Tak for de fine stjerner.
Mange glade troldehilsner, Marianne fra Trollbeads

Perfekt

Hej Kristian,
Tak for de flotte stjerner!
Vi er super glade for, at ud kan lide halskæden.
Mange glade hilsner, Marianne fra Trollbeads

Levering

Hurtig og sikker forsendelse,

Hej Jari,

Tusind tak for din flotte anmeldelse! Vi er utrolig glade for at se, at du er tilfreds med opelvelsen hos os.
Mange glade troldehilsner, Trine fra Trollbeads

Fine troldekugler

Superfine beads til samlingen:)

Hej Ulla,

Tusind tak for din fine anmeldelse :-)
Vi er super glade for at læse, at du er blevet glad for dine nye kugler.
Glade troldehilsner, Trine fra Trollbeads

Glæde

Smukke glæde øreringe, de bringer glæde at bære

Hej Jeanette,
Vi er lykkelige for at læse, at dine øreringe bringer glæde :-)
Det er netop meningen!
Mange glade troldehilsner, Trine fra Trollbeads

Har fået som gave men al for lang

Har fået fantasiløse med Alf i julegave men den er al for lang
Kontakt mig på [****]

Hej Helle,
Tusind tak for, at give dig tid til at skrive anmeldelsen. Det betyder meget for os.
Vores system skjuler desværre dit tlf nummer af sikkerhedsmæssige årsager.
Da du har fået kæden som gave, kan vi desværre ikke finde dine opysninger som kunde.
Kontakt meget gerne vores kundeservice, så vi kan hjælpe dig med, at finde den rette lægde. Vi står klar til at hjælpe dig:
Email: shop.copenhagen@trollbeads.com
Tlf.: +45 61 16 39 90

Mange glade hilsner, Trine fra Trollbeads

Meget flot kugle og hurtig levering

Hej Annelise,
Tusind tak for din anmeldelse! Vi er utrolig glade for, at du er tilfreds med både kuglen og leveringen.
Mange glade troldehilsner, Trine fra Trollbeads

It’s awesome

I enjoy these beautiful beads and chains. They are like charms, each have something unique and special about them.

Hi Vasyl,
Thank you so much for your lovely review! We are grateful for the stars and especially your feedback.
We are very pleased to read that you enjoy our jewellery and we hope it will bring you lots of joy in the future.
All the best, Trine from Trollbeads

Tilfreds

Hej Marianne,
Tusind tak for de flotte stjerner!
Vi er glade for at læse, at du er tilfreds.
Mange glade hilsner, Trine fra Trollbeads

Turkis Agat

Hej Jette,
Tusind tak for de flotte stjerner!
Mange glade troldehilsner, Trine fra Trollbeads

God oplevelse og fine smykker

En rigtig god oplevelse og fine smykker som altid

Hej Malene,
Tusind tak for de flotte stjerner og for at give dig tid til, at skrive din feedback til os.
Vi håber at dine smykker bringer dig glæde længe fremover og vi er glade for at læse, at du har haft en god oplevelse med os.
Mange glade hilsner, Trine fra Trollbeads

En meget smuk trollekugle.

Hej Sonja,
Tusind tak for de fine stjerner. Vi håber at Agaten må bringe dig stor glæde :-)
Glade troldehilsner, Trine fra Trollbeads

Mega smuk

Mega smuk

Hej Kirsten,
Tusind tak for de fine stjerner!
Glade troldehilsner, Trine fra Trollbeads

Fin butik

Bestilte en ring til min kone 4 dage senere var den klar til afhentning og ringen var helt perfekt, det er 4 gang jeg bestiller hos trollbeads.com og er ikke blevet skuffet 😃

Hej Lars,
Mange tak for de fine stjerner og for de flotte ord.
Vi er utrolig glade for at oplevelsen har været god, både for dig og din kone! :-)
Mange glade hilsner, Trine fra Trollbeads

Skatkammer vedhæng

Hej Håkan,
Tusind tak for de fine stjerner!
Mange hilsner, Trine fra Trollbeads

My goods have not been delivered yet

Hi Hala,

According to our info, your package should have arrived by now. If yes, we hope you love it!
If not, please don't hesitate to reach out to our customer service on info@trollbeads.com if you have any questions.
All the best! Trine from Trollbeads

Smuk

Smuk smuk smuk

Hej Kirsten,
Tusind tak for de fine stjerner!
Vi håber, at du bliver glad for kuglen i lang tid fremover.
Glade troldehilsner, Trine fra Trollbeads

Spændende julekalender

Spændende, sjov, hyggelig, lækker

Hej Vibeke,
Tusind tak for stjernerne! Vi er glade for at læse, at du var glad for vores julekalender.
Vi ønsker dig et fantastisk 2025.
Glade troldehilsner, Trine fra Trollbeads

Fantastisk køb

Det var et spændende køb, hver morgen og lukke en låge op, og jeg vandt den smukkeste kugle den 19 dec, tusind tak for det.

Hej Birthe,
Tusind tak for de fine stjerner! Vi er glade for at læse, at du blev glad for din vinderkugle ❄️
Vi ønsker dig et fantastisk 2025.
Mange hilsner, Trine fra Trollbeads

Jeg vandt jo. Så det var sjovt
En rigtig tøse julekalender kaldte min man den
Mien jeg har sendt en mail til jer
Mvh Bitten

Hej Bitten,
Tusind tak for din anmeldelse! Vi er glade for at læse, at du var en af vinderne og vi håber, at du blev glad for kuglen.
Det kan din mand jo godt have ret i 😉
Vores kundeservice vil besvare din mail hurtigst muligt.
Du er også altid velkommen til at give os et kald på +45 61 16 39 90.
Vi ønsker dig et glædeligt 2025.

Mange hilsner, Trine fra Trollbeads

Sjovt

En hyggelig ting

Hej Kirsten,
Tusind tak for de flotte stjerner.
Vi er glade for at du havde en god oplevelse med vores julekalender.
Vi ønsker dig et fantastisk 2025.
Mange hilsner, Trine fra Trollbeads

Julekalender

Jeg er godt tilfreds med julekalender
Ærgerligt at jeg ikke vandt 🤪
Men godt der ikke sælges flere så chancerne for at vinde er større 👍

Hej Heidi,
Tusind tak for de flotte stjerner.
Vi er utrolig glade for, at læse at du fandt vores julekalender sjov.
Rigtig godt nytår!
Trine fra Trollbeads

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