General information:
Trollbeads A/S
VAT: 28717024
Toldbodgade 13
1353 Copenhagen, Denmark
Phone: +45 33 93 60 93
Email: info@trollbeads.com

1. Shopping at international.trollbeads.com

Shopping at international.trollbeads.com does not constitute a legally binding agreement until your order is confirmed by Trollbeads.

To place an order, add your desired items to the shopping cart on the website. You can review and edit your shopping cart at any time by clicking the shopping cart icon in the top right corner. Here, you can also add a comment to your order.

When you are ready, click ‘Check out’ and provide your personal information. You may also enter a discount code at this stage. Next, select your preferred delivery and payment methods and carefully review your order before confirming your purchase.

Once your order is confirmed, you will receive an order confirmation by email, which serves as an electronic receipt for your purchase. You will also receive further emails with shipping and delivery updates.

If you experience any problems or have questions, please contact our customer service team:

Tel.: +45 33 93 60 93
Email: info@trollbeads.com

2. Payments

We accept Visa, Mastercard, American Express, PayPal, Google Pay, and Shop Pay.

If you wish to pay with a credit/debit card, you have to select the one you want to pay with at checkout and enter the necessary information. No additional costs will be added to the purchase price. You can only pay with a credit card issued in the same country as your delivery address.

Payment will only be debited from your account when the physical item is dispatched, unless otherwise agreed or stated in your order.

All amounts on the website include VAT.
This website uses the following currencies for pricing: Euro (EUR)

Trollbeads uses a secure payment server that encrypts all information with the SSL protocol, which means your data is secure and cannot be read by outsiders. Trollbeads' own website also uses encryption with the SSL protocol.

3. Shipping & Delivery
Our average delivery time is 2-4 business days from the shipment date. Shipping notifications will be sent to you along the way. Please expect delayed delivery times during November and December due to an increase in the number of orders in these months. However, we always strive to send out orders as quickly as we can and will always inform you about any possible delays.

All products are shipped in a protected package from Denmark.

Please confirm your local customs regulations before placing your orders, to ensure that orders from Denmark are accepted. Some countries collect import fees upon delivery after declaration – kindly note that this is at your own expense. Further information on this can be obtained at your local tax office.

4. 2-year warranty

Items fulfilled and shipped from Denmark are covered by a 2-year warranty against defects in material and workmanship. Items will be repaired or exchanged within this period.

Complaints regarding defects must be reported to Trollbeads within a reasonable time after receipt of the goods — generally no later than two months, unless otherwise agreed. Trollbeads will refund reasonable shipping costs related to the return.

The warranty does not apply in cases of misuse, improper handling, or unusual operation of the product. Trollbeads covers return shipping costs to a reasonable extent.

To return an item under warranty, please contact customer service at:
Email: info@trollbeads.com
Phone: +45 33 93 60 93

5. Returns

You have a 30-day right of return for goods purchased on the website, unless otherwise agreed or stated in your order. The 30-day period starts from the day the order is delivered to you. The online return and exchange form must be used. Find it here

You are responsible for return shipping costs, unless the item is defective or incorrect. In those cases, Trollbeads will cover reasonable shipping costs.
You cannot cancel a purchase by refusing delivery without clearly notifying Trollbeads.
Requests to use the right of withdrawal must be sent within 30 days of delivery

Condition of returned items:

You are responsible for any deterioration in the value of the goods caused by handling beyond what is necessary to inspect the nature, properties, and function of the product.
Items should be tried as if you were shopping in a physical store: you may inspect and try on the product, but do not use it. If the item shows signs of use beyond this, its value may be reduced, and a partial or no refund may be issued. Trollbeads will assess the condition of returned items.

Return process and risk:

For all returns and exchanges, kindly fill out the online form
You bear the risk of the item from the time of delivery. Return items securely and retain a receipt with a tracking number as proof of return.
Refunds will be issued within 6 days after Trollbeads receives the returned item, or after you provide proof of return.
Include a copy of your order confirmation and complete the return form.
Packages sent via cash on delivery cannot be accepted.

For more details, read our Refund Policy here.

6. Campaigns and offers

All offers are valid while stocks last. Discount codes are only required if explicitly shown and must be entered at checkout to receive the discount.
Only purchases made within the promotion period qualify for gifts or special offers. Offers and gifts cannot be applied to orders placed outside the campaign period.
If an item that qualifies for a gift is returned, the gift must also be returned. If the gift is not returned, we reserve the right to withhold the refund until the gift is received.
For “3 for 2” offers, all three items must be added to your shopping cart. The lowest-priced item will be automatically deducted from the total.
For seasonal or limited-time campaigns, items qualifying as a gift or discounted product must be added to the shopping cart, and any applicable discount code must be entered at checkout to claim the offer.

7. Disclaimer

We strive to keep our website up to date and ensure that all product information is accurate. However, errors can occur, and prices may occasionally be incorrect.

If we discover a pricing error on a product you have purchased, we will contact you as soon as possible. You will then have the opportunity to decide whether to proceed with the purchase at the correct price. If we are unable to reach you, we reserve the right to cancel the purchase.

We also reserve the right to change prices on the website at any time and to correct any errors, including pricing, typographical, or technical errors, as quickly as possible.

8. Privacy & Cookie Policy
Trollbeads A/S is committed to keeping your personal information secure and confidential. We collect information about you when you use our websites, but you can be sure that this information is only used in accordance with these regulations. We do not resell personal information and do not pass on your personal information to others, they are only registered in our customer directory. You should regularly read our Privacy & Cookie Policy to ensure that you can accept any changes. Collection of information on our websites always takes place in compliance with applicable legislation. The latest web policy is from December 2010. When personal data is collected via our website, we ensure that it always happens by giving your express consent, so that you are informed about exactly what information is collected and why. The CEO and the employees of Trollbeads have access to the information registered about you.

What we collect:

Name
Contact information, including email address
Demographic information such as zip code, settings, and interests
Other information relevant to customer events and/or offers

Read our full Privacy & Cookie Policy here.

9. Complaints
As a consumer, you may complain about products purchased from us via the online dispute resolution portal of the European Commission, see http://ec.europa.eu/consumers/odr. When submitting a complaint, please state our email address: info@trollbeads.com.

10. Third-party applications
While visiting our website, you will notice that we use third-party websites such as Facebook, Twitter, Pinterest, YouTube, and Instagram to provide information about Trollbeads. Although individuals may have challenges accessing these particular websites, Trollbeads does not control or remedy the manner in which content is produced.

The Stories Hidden Inside Every Gemstone

This year, Trollbeads celebrates 50 years of stories.

For half a century, every bead has been designed to celebrate life's moments - big and small. A memory. A wish. A new beginning. A person you never want to forget.

Because at Trollbeads, we've always believed that Every Story Has a Bead.

More than a tagline, it is the philosophy our brand was built on: jewellery should be personal, meaningful and become part of the moments that shape us.

Among all the beads we create, gemstones carry the oldest stories of all. Some were formed long before humanity itself, waiting millions of years to become part of someone's bracelet—and someone's life.

Long before they became beads on a bracelet, they were formed deep within the Earth, shaped by heat, pressure and time over millions of years. No two are ever exactly alike - just as no two lives follow the same path.

Across cultures and throughout history, gemstones have been treasured not only for their beauty but also for the qualities they represent. They have been worn as symbols of courage, wisdom, protection, balance and hope, becoming meaningful companions through life's different chapters.

Whether you believe in the traditional meanings or simply feel drawn to a particular stone, choosing a gemstone is often a way of expressing where you are today or where you hope to go next.

Nine Gemstones to Inspire Your Story

Our gemstone collection celebrates the beauty and individuality of nature through a wide selection of carefully chosen gemstones. Each carries its own history, character and symbolic meaning.

Among them are nine remarkable gemstones that have become the heart of our Essential Gemstones collection. Each has been paired with a quality that can inspire, guide or simply remind you of what matters most—whether chosen for yourself or as a meaningful gift for someone special.

Amethyst | Inspiration

Known as the Stone of Inspiration, Amethyst encourages clarity of thought and helps quiet negative energy. A reminder that many of life's limitations are the ones we place on ourselves.

Lapis Lazuli | Clarity

For centuries associated with wisdom and truth, Lapis Lazuli helps cut through doubt and distraction, bringing focus when you need it most.

Lapis raw stone

Aventurine | Luck

Often called the stone of opportunity, Aventurine symbolises optimism, fresh beginnings and the confidence to embrace new possibilities.

aventurine stone

Strawberry Quartz | Harmony

Its gentle tones remind us to slow down and appreciate life's small moments. A beautiful symbol of balance, kindness and emotional harmony.

raw strawberry quartz

Black Onyx | Concentration

Grounding and steady, Black Onyx represents focus, resilience and the determination to keep moving towards your goals.

Raw black onyx

Grey Moonstone | Balance

A calming companion through life's changing seasons, Grey Moonstone encourages inner balance and emotional stability.

grey moonstone

Labradorite | Transformation

With its hidden flashes of colour, Labradorite reminds us that growth often begins beneath the surface, and that change can reveal unexpected beauty.

Feldspar Moonstone | Calm

Like the changing phases of the moon, Feldspar Moonstone invites patience, acceptance and a sense of quiet calm.

Feldspar moonstone raw

Amazonite | Courage

Named after the legendary Amazon warriors, Amazonite symbolises courage—not the absence of fear, but the strength to move forward despite it.

Amazonite raw

Perhaps one gemstone has already been calling your name. Now is the perfect opportunity to make it yours. For a limited time, the Essential Gemstones collection is 30% off, including ready-to-wear bracelets and bangles that let each gemstone—and its story—shine.

Every Story Has a Bead

For 50 years, Trollbeads has celebrated the moments we choose to carry with us.

A gemstone is unique because it holds two histories.

The first belongs to nature—a journey millions of years in the making.

The second begins the moment you choose it.

Whether it reminds you to find Courage, embrace Transformation or seek Balance, its meaning becomes uniquely yours.

And there's more to look forward to ⭐ Very soon, our beloved gemstone bangles will also be available in an elegant 18K gold-plated edition, joining the Essential Gemstones collection with the same 30% offer. We can't wait to share them with you.

We hope you'll find the gemstone that becomes part of your story.

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